If you are viewing this page, you may have been using one of the applications built through our Service and you may want to find out more about the Data processing carried out via the Lively Event Platform. Lively takes care of protecting the confidentiality of the information that End-Users share, and commits itself to the strictest compliance with the data protection law that applies.
This document is aimed at providing End-Users with an outline of what the Service provided by Lively consists of, what Personal Data are collected via the Service and how such Data are processed.
The contractual relationship between Lively and the Client is specifically addressed in the related paragraphs of the present document.
Lively is a company specialised in providing event and engagement application solutions that may either be built autonomously by Clients or with the assistance of a Lively Platform trained team of specialists. Each of these applications provide End-Users with a digital solution to interact and communicate during events, meetings or community engagements. Such communication is carried out in a paperless environment through the functionalities available in the application. Once the End-User has joined the event environment, he can start using the engagement features of the Lively Event Platform, including but not limited to, posting questions, receiving learning or training material, communicating in real time with other End-Users, taking notes, casting votes etc., the exact functionalities depending on the feature set made available on that application and on the setting thereof, as established by the Client.
The navigation on the Lively Event Platform (as well as the use of any third party’s application embedded and/or available therein), implies the communication of Usage Data, which is implicitly acquired during the navigation of the End-User through the internet communications protocol.
Usage Data includes but is not limited to, the IP addresses or domain names of the devices utilized by the End-Users, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the End-User, the various time details per visit (e.g., the time spent on each page within the Lively Event Platform) and the details about the path followed within the Lively Event Platform with special reference to the sequence of pages visited, and other parameters about the device’s operating system and/or the End-User's IT environment.
Usage Data is not collected for the purpose of identifying the End-User. However, End-User must be aware that the identification may be possible through further elaborations and associations, as well as with information held by third parties.
Should any wilful act of misconduct, fraud or criminal offence be perpetrated, Usage Data could potentially be used for ascertaining individual responsibilities.
The Data of End-Users is processed in an appropriate manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.
The Data is processed at the Client's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact email@example.com
The Data is kept for the time necessary to provide the Service requested by the End-User, or stated by the purposes outlined in this document, and the End-User can always request that the Client suspend or remove the Data. For further information, End-User can contact Lively at firstname.lastname@example.org
The Data concerning the End-User is collected for the purposes described below.
In particular, Usage Data is solely processed to:
As for the Data communicated by End-User on a voluntary basis, it is processed for the following purposes:
Further details about the processing of Personal Data carried out by the Owner can be found in the section below.
End-Users must be aware that other users of the application might have access to, or re-post, or otherwise share what they have published, which could also include Personal Data such as name, nickname/screen name, location and other information about the End-User, as well as information about the event they are participating to. These other users might make such information publicly available.
At each event at which the Lively Event Platform is employed, the Event Organizer determines the rules as to how individually-identifiable information in the Lively Event Platform will be made accessible to other End-Users. Where applicable and once these rules have been determined, Lively enforces them, including by withholding Data from the Event Organizer where that Data was gathered under a commitment of anonymity.
Some of the ways in which individually-identifiable information about a participant are made available to others vary from event to event including, but not limited to the following:
The Lively Event Platform usually provides for a closed environment, meaning that the End-User must be authenticated with an email link or a similar authentication scheme before joining the Lively Event Platform. If no authentication scheme is available, End-Users can access by providing the following Data: email address, first name and last name. Lively does not automatically collect, via the service, any personal identifiable information from the Users. Nonetheless, the use of the Service may imply the automatic collection of some End-User's information and other Usage Data, including but not limited to, IP address, operating system and type of browser used by End-User's mobile device.
Notwithstanding the above, under specific circumstances and, namely, as part of the functioning of the Lively Event Platform related to a meeting or event at which the Lively Event Platform is employed, Lively may receive some personal identifiable information about the End-Users, including but not limited to, their name, surname and email address, in order to enable the particular features of the Lively Event Platform.
Lively does not own any such Data and shall process them, as Data Processor, according to the instructions and the terms and conditions set forth in the agreement entered into with the Client who remains the sole Data Controller.
Clients are solely liable for the lawful transmission of Personal Data referring to End-Users to Lively. Clients shall inform such Data Subjects accurately about the intended data transfer and collect their prior explicit consent, if needed. In particular, Clients shall inform their users about profiling activities possibly performed through recourse to services provided by Lively. In case such profiling activities take place, Clients are solely liable for the fulfilment of the notification, if required, to the competent Data Protection Authority, as well as to comply with any requirements prescribed by the applicable privacy laws which are relevant to the aforesaid data processing activities.
To the same extent, Clients are solely liable for the enforcement of consent revocations or other requests received by Data Subjects. Clients shall inform Lively accurately and without undue delay about the revocation of consent or the request and about the Data to be deleted, amended, rectified etc. Clients are solely liable for any damage possibly arising to third parties (e.g. their users or other Users) due to an unlawful processing of Personal Data transferred to Lively.
Given the information above, Personal Data can be collected by using some of the following services:
Unique device identification, Hosting and backend infrastructure, Push notifications
The Data Subjects' Personal Data may be used for legal purposes by the Client, in Court or in the stages leading to possible legal action arising from improper use of this Lively Event Platform or the Services. The Data Subject declares to be aware that the Client may be required to reveal Personal Data upon request of public authorities.
For operation and maintenance purposes, the Lively Event Platform and, where applicable, third party services may collect files that record interaction with the Lively Event Platform (System logs) or use for this purpose other Personal Data (such as IP Address).
The Service is directed to the general public. Client and Lively do not knowingly collect information from children under 13 years of age or have any reasonable grounds for believing that children under the age of 13 are accessing the Service. If Client or Lively learn that they have inadvertently collected Personal Data from a child under age 13, that Data will be deleted as quickly as possible. If you believe that we might have any information from a child under age 13, please contact us at email@example.com
More details concerning the collection or processing of Personal Data may be requested from Lively at any time at firstname.lastname@example.org
In the case of a personal data breach of data where Lively is the data processor, but not data controller, Lively will notify the Data Controller without undue delay after becoming aware of a personal data breach. In the case of a personal data breach of data where Lively is the data controller, Lively will without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority competent in accordance with Article 55 GDPR, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. If the notification to the supervisory authority is not made within 72 hours, it will be accompanied by reasons for the delay. In the data breach notification, Lively will describe the nature of the personal data breach including where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned, and communicate the name and contact details of the data protection officer or other contact point where more information can be obtained and describe the likely consequences of the personal data breach; describe the measures taken or proposed to be taken by the controller to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects. Lively will document any personal data breaches, comprising the facts relating to the personal data breach, its effects and the remedial action taken.
You are always entitled to request information about any of your data that Lively has stored, as well as their origin and recipient and the purpose it was stored for. If you have any questions about data protection or if you wish to access, request data portability, correct, block or delete your profile or any of your personal data, or if you would like, at any time, to revoke a granted authorization regarding the use of your customer data or e-mail address, please contact the following: Lively, The Retreat, 406 Roding Lane South, Woodford Green, Essex, England, IG8 8EY or by email at email@example.com
For any further information about the Data processing by Lively as regards the provision of the Service, Users can write an email to the following address firstname.lastname@example.org
Definitions and legal references
Latest update: 5 November 2020